Booking terms

Booking requests

A booking request made by bank transfer or cash is not a confirmed booking until we have received your payment and confirmed it with you.

When you book by bank transfer or cash, please pay within 7 days — or by the event’s payment deadline, if that’s sooner. Your pay-by date is in your booking email. Your booking is only confirmed, and your tickets guaranteed, once we’ve received your payment and confirmed it by email.

Refunds

We do not accept refunds after purchase unless the event is cancelled. Deposits are non-refundable.

Deposits

Where a deposit option is offered, the remaining balance must be paid by the date shown on the event page.

Tickets

For most events, tickets are printed and posted, hand-delivered or collected. Please bring your ticket to the event — you will need it to enter. Paper-free events have no tickets: your party is on our guest list, so just give the party leader’s name when you arrive, or show your booking confirmation email.

Food and allergies

We pass dietary requirements to our caterers and do our best to accommodate them, but we cannot guarantee that any food is free from allergens unless this has been confirmed with you beforehand.